Contact us

Use the form below to get in touch — our human team replies within 5 business days.

Other official channels

• Chat assistant (Berenício): available from the blue chat icon in the bottom-right corner of any screen in the app. It solves most questions instantly, at any time.
• Help Center: help.aros.com.br — articles and tutorials so you can solve things on your own, whenever you prefer.
• Send feedback: found a problem or have a suggestion? Use the quick feedback option in the side menu: click it to open a popup, write your message and send it — without leaving the screen you’re on. It’s the fastest way to tell us what’s working well and what we can improve.

Support hours

Monday to Friday, 9 AM to 6 PM Brasília time (BRT, UTC−3), except Brazilian holidays. Messages sent outside those hours are answered on the next business day.

Beware of scams

arOS does not make outbound phone calls and does not ask for payments or passwords over WhatsApp. All official support happens through the channels listed above. When in doubt, don’t share your passwords and reach us through the form on this page.